Terms & Conditions

The holidays featured on this website are offered by Freewheel Cruises, which is a trading name of Seabreaks Ltd. (the 'Company', registered in England, company number 4505987, and registered address 10 Broad O'th Lane, Shevington, Wigan, WN6 8EA, UK). These booking conditions and other information on the website form the basis of the contract between you and us. References to ‘you’ and ‘your’ means all persons named on a booking (including anyone who is added or substituted at a later date), or any of them as applicable, and ‘we’, ‘us’ and ‘our’ means Seabreaks Ltd.

Seabreaks Ltd is a member of the Travel Trust Association (TTA - membership number Q1569). Under the strict rules of the TTA, all client monies received are protected in a trust bank account and cannot be released to Seabreaks Ltd until the holiday return date.

1. Your booking and deposit

To book please call us directly on +44 (0)1983 299395, email us at enquiries@freewheelcruises.com, or send us your booking form together with your deposit. A deposit of 20 - 30% of your holiday cost is due on booking depending on the cruise selected. The first named person on the booking, who must be 18 years or older, will be deemed to be the party leader and, by us confirming this booking, will also be deemed to be authorised by all those named to be so, including any additional party members who may be added at a later date. The party leader is responsible for all necessary payments to be made to us by the due dates and for providing any relevant information on behalf of others travelling.
Your booking is accepted by us when we issue and send you a confirmation invoice. If a booking cannot be confirmed, the deposit will of course be returned. It is your responsibility to check the confirmation invoice to see that all details are complete and correct, especially the spelling of all passenger names. We regret we cannot accept any responsibility if you do not tell us about mistakes within ten days of our sending it out (five days for tickets). We will do our best to rectify any mistake notified to us but you may need to meet any costs involved in doing so. Once a booking has been confirmed, offers and discounts which may subsequently become available cannot be applied retrospectively.

2. Balance of payment

The balance of your payment is due 10 - 15  weeks prior to the start of your holiday depending on the cruise delected, and bookings made after the final balance due date must be paid for in full at the time of booking. Failure to pay the balance by the specified time will result in the cancellation of your holiday and the imposition of the relevant cancellation charge as set out below. Please note we accept payments by bank transfer, cheque, and Visa, Amex or Mastercard credit cards. We charge a booking fee of €75 Euros per person.

3. Prices, surcharges, and refunds

We reserve the right to raise or lower prices at any time before your holiday is confirmed. We will advise you of any difference and the applicable price at the time of booking. After booking we will increase or decrease prices only in the circumstances described below, and price increases or decreases after bookings have been confirmed will be passed on by way of surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of any change in our transportation costs or in dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports. Even in the above cases we will only levy a surcharge if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges). If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies paid to us (except for any amendment charges), or alternatively purchase another holiday from us as referred to in clause 8. A refund will be payable only if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday where applicable. If you do not tell us within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is later. Please note that arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. We promise not to levy a surcharge within 30 days of the start of your holiday. No refund will be payable if any decrease in our costs occurs during this period either.

4. If you wish to alter your booking

Subject to availability, and an administration fee of €50 Euros per booking, you may change your holiday arrangements after the issue of a confirmation invoice, and subject to you covering any associated costs imposed by our suppliers in respect of the amendment. Please note a confirmed booking for one person does not necessarily imply availability for another. Any transfer to another holiday within 10 weeks of departure will be treated as a cancellation and rebooking.

5. Transferring bookings

If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are notified in writing not less than 14 days before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us or incurred or imposed by any of our suppliers in respect of the transfer, together with an amendment fee of £35 per person, must be paid before the transfer can be made.

6. Special Requests & Medical Conditions, Disabilities, Reduced Mobility

If you have a special request, you must advise us or your travel agent at the time of booking and clearly note it on your booking form. Although we will try to pass any reasonable requests onto the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain our written confirmation that a special request will be complied with (where it is possible to give this) where the request is important to you. We regret we cannot accept any booking, which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests. If you have any medical condition or disability which may affect your booking (including one which may affect the booking process) or any mobility concerns, please tell us before you book so that we can advise as to the suitability of the holiday, discuss your requirements and/or assist you in making your booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition, disability or your mobility occurs. You must also promptly advise us if any medical condition, disability or reduction in your mobility which may affect your holiday develops after your booking has been confirmed.

7. If you wish to cancel your booking

Should you or any member of your party wish to cancel the holiday you must telephone us at once. Such notice of cancellation is effective only when received by us in writing. As we incur costs from the moment we receive your booking, we charge cancellation fees on the following scale, based on the total holiday cost excluding amendment charges:

- before final balance due date: loss of deposit
- 56-70 days prior to departure date: 50% of holiday price
- fewer than 56 days prior to departure date: 100% of holiday price.

Any amendment charges are not refundable when you cancel.

8. Changes to or Cancellation of Your Holiday by Us

The planning process for the holidays on this website starts many months in advance. Occasionally, we have to make changes to the website to correct errors and amend other details both before and after bookings have been confirmed. We may also in certain circumstances have to cancel confirmed bookings. However, we will not cancel your confirmed booking after your balance due date unless you are in breach of contract (such as failing to pay on time) or we have to for reasons or changes outside our control. Most changes are minor. Occasionally, we have to make a ‘significant change’, which is a change made before departure which, taking account of the information you give us at the time of booking, can reasonably be expected to have a major effect on your holiday. All changes which are not ‘significant’ are treated as minor changes for the purposes of these booking conditions.
Significant changes include the following when made before departure: a change of a main hotel to one of a lower quality than that advertised; a change of accommodation location to an area which adversely affects the operation of the itinerary, and tour itinerary changes involving a confirmed major destination being left out. We will tell you about any significant change or cancellation as soon as possible. If there is time to do so before departure we will offer you the choice of the following options:

a) Accepting the changed arrangements,

b) Purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of your original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper, or

c) Cancelling or accepting the cancellation, in which case you will receive a full refund of all monies you have paid to us. If we have to make a significant change or cancel we will, where compensation is appropriate, pay you the compensation payments set out in the table below, depending on the circumstances, subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where:
(i)  we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care, or
(ii)  we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached - we will notify you not less than 10 weeks prior to departure if this is the case.
No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions (such as paying on time) or where a change is a minor one.

A change of pick up point to another within a 20 mile radius of your home address, difference in flight time of less than 12 hours, an airline change (except as specified in clause 14 ‘Flights’), change in type of aircraft (if advised) or destination airport will all be treated as minor changes. We reserve the right to vary itineraries where obliged to do so as a result of unusually high or low water levels. The amended itinerary will be as close to the original itinerary as we are able to offer in the circumstances. As the risk of such conditions is part of river cruising, the change(s) to the itinerary will not be treated significant change(s) unless they effectively result in a totally different itinerary to that offered at the time of booking.

- Period before departure, a significant change or cancellation is notified to you or your travel agent - Compensation payable (based on basic holiday cost excluding any supplements)
- More than 70 days - Nil
- 15 - 70 days - 3% of the basic holiday cost
- 0 - 14 days - 6% of the basic holiday cost

Very rarely, we may be forced by ‘force majeure’ (see clause 9) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely, but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

9. Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 10) as a result of, ‘force majeure’. In these booking conditions, "force majeure" means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events or circumstances are likely to include (whether actual or threatened), but are not limited to, war, riot, civil strife, terrorist activity, industrial dispute, technical problems with transport, natural or nuclear disaster, adverse weather conditions, epidemic ,fire, flood and all similar events or circumstances outside our control.

10. Our liability to you

a) We promise to make sure that all parts of the holiday we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will be responsible for only what our employees, agents and suppliers do or do not do, if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

b) We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions),damage, expense, cost or other sum or claim of any nature or description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable, or 'force majeure' as defined in clause 8.

c) Please note we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract, and any excursion you purchase during your holiday. In addition, regardless of any wording used by us in on our website, or in any advertising material or elsewhere, we promise to use reasonable skill and care only as set out above, and we do not have any greater or different liability to you.

d) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question have been properly provided. If the particular services which gave rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to have refused to take the holiday in question.

e) Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £30 per person affected (unless clause (f) below applies), as you are assumed to have taken out insurance at the time of booking. You must ensure you have appropriate travel insurance to protect your personal belongings. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis, the maximum amount we will have to pay you is twice the holiday price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total, unless a lower limitation applies to your claim under clause (f) below. This maximum amount will be payable only where everything has gone wrong and you have not received any benefit at all from your holiday.

f) Where any claim or part of a claim (including those involving death or personal injury) relates to or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, river or rail carrier to which any international convention or EU regulation applies, our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question - for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention (as amended by the 2002 protocol where applicable) for international travel by sea (and where applicable, national and international travel by inland waterway) and COTIF, the Convention on International Travel by Rail).Where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request.

g) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description which, on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you, or which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses including self employed loss of earnings.

11. Coach Travel & Luggage Allowance

A minimum number of passengers is required for a pick-up point to operate. In the unlikely event that your chosen pick-up point does not achieve sufficient numbers you will be offered the nearest available pick up point or you can join the tour at the ferry port. Coach seats are allocated prior to departure and take into account, as far as possible when your booking is made and any requests.
Any timings given are provisional and for guidance purposes only and are subject to change. Final timings and seat numbers will be advised with your travel documents approximately 7 to 10 days prior to departure. On occasion departure points may be included in addition to those listed in the brochure and taxis or minibuses may be used for part of the journey.

Your coach will be modern, comfortable and manned by experienced driver(s). Almost all coaches we use (particularly those on longer journeys) have a video/DVD player, toilet etc for your greater comfort. Coaches used on airport/port transfers, shorter weekend trips, etc, do not always have these extra facilities but will still be comfortable. Taxis or minibuses may be used for part of the journey. We do not allow alcohol or smoking on board our coaches.
As space is limited on the coaches, we ask that you restrict luggage to one suitcase per person weighing a maximum of 18 kilograms, plus light, compact hand luggage.

12. Delays and Denied Boarding

In the event of a delay to the departure of your tour we will do our best to keep you informed. Should a delay exceed 4 hours at the beginning of the outward or return journey either the carrier or ourselves will endeavour to provide meals at mealtimes and, if appropriate overnight accommodation where reasonably possible. We will make every effort to ensure that your coach will be to the standard described in the brochure. However, we cannot accept any claims from passengers if a different vehicle is used for a short term emergency replacement. In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below).The ferry, cruise, tunnel or rail operator is similarly responsible in relation to any delayed or cancelled sea crossing, cruise or international rail departure. Except as set out above or where otherwise stated on our website, we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004.Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules, you should complain to the CAA on 020 7453 6888 or as shown on www.caa.co.uk - Referring your complaint to the CAA.

13. Hotel / Cabin Accommodation

Unless otherwise stated, our holiday prices are per person and based upon the shared occupancy of twin or double bedded cabins/rooms. Single cabins/rooms are in limited supply and are often smaller in size than twin or double bedded cabins/rooms. Where there is a supplementary charge for single cabins/rooms, details are given on the website. En suite facilities designate cabins/rooms with a private bathroom equipped with either bath or shower and WC. On holidays including half-board meal arrangements (dinner and breakfast) at hotels, dinners will normally be based on a set menu unless otherwise stated. Please note that hotel ratings used on this website refer to local classifications. Grading systems vary from country to country and cannot be compared on a like for like basis. As far as possible we will use the hotel stated on the website or in other publicity material. Occasionally it may be necessary to use an alternative hotel of equal standard, and you will be advised at the earliest opportunity. Any such change will not be a significant change. The term 'hotel' includes motels, inns and other equivalent establishments according to local classification.

14. Flights

In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a ‘Community list’ which contains details of airlines which are subject to an operating ban within the EU. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm. We are also required to advise you of the actual carrier(s) [or, if the actual carrier(s) is not known, the likely carrier(s)] that will operate your flight(s) at the time of booking. Where we are able to inform you of the likely carrier(s) only at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above and we/ the carrier are unable to offer you a suitable alternative the provisions of clause 7 ‘Changes to or cancellation of your holiday by us’ will apply. We are not always in a position at the time of booking to confirm the timings of your flight(s). The flight timings shown on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems, and the ability of passengers to check in on time. Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched. We will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges, except where specified in these conditions.

15. Other Suppliers' Conditions

Transport and accommodation providers have their own booking conditions or conditions of carriage and you will be bound by these as far as the relevant supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant supplier. Where relevant, copies of such conditions may be available for inspection at our offices, or at the offices of the relevant supplier.

16. Client Behaviour and Suitability for the Holiday

We reserve the right in our absolute discretion to terminate without prior notice the holiday arrangements of any customer whose behaviour is such that it causes or is likely to cause, in our reasonable opinion, or in the opinion of any tour manager or any other person in authority, distress, damage, danger or significant annoyance to any third party, or damage property. In these circumstances all our obligations to you under our contract or otherwise shall cease, full cancellation charges apply and we shall not be liable for any refund, compensation or costs incurred by you whatsoever. Our tours can be physically demanding. We are also entitled to terminate your holiday where, in the reasonable opinion of any person in authority (including office staff or your tour manager when you join your holiday), your physical condition means you are unable, or likely to be unable, to cope with the tour or to experience significant difficulties in doing so. It is your responsibility to disclose an accurate account of your mobility and all other relevant information relating to your health and fitness at the time of booking. You must also advise us of any change to your level of mobility or health and fitness between booking your holiday and joining your tour. The river cruise holidays featured on this website are not suitable for children under the age of 12 years.

17. Complaints

If you have a problem during your holiday, you must report the matter to our representative or to the coach driver or supplier of the services in question immediately. If the matter is not then satisfactorily resolved, you must follow up your complaint in writing to us within 28 days of your return. We regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. This exclusion does not apply to any claim which involves death, personal injury or illness. We endeavour to reply in writing to your complaint within 21 days.

Seabreaks Ltd are members of the Travel Trust Association (TTA). In the event of a breakdown of communication or a serious disagreement between a Member and their customer, the TTA can act as an independent intermediary.
All complaints are dealt with in writing. Should you feel the need to make a complaint about our services which has not been resolved by communication with us, please detail the matter in writing and post it to:

Travel Trust Association
2 Crown Square, Woking, Surrey, GU21 6HR
T: 01483 545 780

Please enclose copies of any previous correspondence that you may have had with the company and any paperwork that is at all relevant e.g. receipts, invoices etc.
Upon receipt the TTA will act as an independent intermediary in your grievance with the company and shall liaise between both parties. Should the response that you receive from the company not be satisfactory, we can then offer you an Arbitration Service. The Arbitration Service is administered and managed independently from the TTA and the TTA member.

18. Privacy Policy and Data Protection

At Freewheel Cruises we are committed to protecting your privacy. This privacy statement sets out how we will treat your personal data after it has been collected by us through your use of our website, brochures, speaking to our customer services staff or otherwise. Any changes to this policy will be posted on this page. Where ‘you’ are referred to in this policy, this shall mean you and every member of your party. You should ensure that all your party members have read this policy and agree that you may act on their behalf in dealing with us.

Our full company name is Seabreaks Limited and our registered office is at 10 Broad O'th Lane, Shevington, Wigan, WN6 8EA, United Kingdom. For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner. We also hold a compliance certificate from the Payment Card Industry Security Standards Council concerning our secure handling of client payment card information.

What we collect and why

When you make an enquiry, join our mailing list or book a holiday with Freewheel Cruises we may need to collect information about you, including but not limited to, your name, contact details and company name and position (if applicable). We may also collect such data if you enter competitions, register for promotions, take part in surveys, or provide us with feedback . We may also collect payment details and/or relevant health information to process bookings.
Some of the information we collect may be ‘sensitive personal data’ (for example 'special requirements' data relating to disability, diet, health or religion) in which case we will only collect, retain and pass it on with your positive consent.

We require this information to understand your needs and provide you with the service you have requested. We use it to advise you of information concerning your holiday booking, enquiry or other transaction. We and the companies in our group may use the information to advise you of our new services, products, promotions, special offers and/or other information which we think will be of interest to you and for the other purposes set out in our notification to the Information Commissioner's Office. We may use your data for our business management and operation and for monitoring, marketing and customer care purposes in order to achieve our aim to provide you with the highest standard of quality and service and increase our customers’ choices wherever possible.
We may also send you details of products and/or services provided by carefully selected third parties whom we think may be of interest to you.
You will be given the opportunity to give your consent or object (as appropriate) to us using the data for such purposes on all written information we send to you.

Who else do we give your details to? We may disclose your information to our credit checking companies, public authorities (e.g. customs/immigration), to any companies who process data on our behalf, to our professional advisers and when we are required by law to make a disclosure.

We may pass on your personal details to those companies or organisations that need to know them in order that your holiday or other service or product can be provided. For example, the tour operator, the airline, hotel or credit card company. This may include the transfer of information outside the European Economic Area where data protection controls may not be as strong as in the UK. When you make a booking or enter into a transaction this means you consent to our passing on such details. We may also pass your personal information on to carefully selected third parties who may contact you with details of their products and/or services which may be of interest to you.
On all of our direct marketing and email communications you will be given the opportunity to opt-out of receiving such communications in the future. If you do not wish us to use your data for direct marketing and email purposes or to pass your details to carefully selected third parties, please contact us at Freewheel Cruises, 10 Westway, Cowes, Isle of Wight, PO31 8QP.
‘Cookies’ - What are they? How do we use them? Many websites use "cookies" to help to improve the service provided on the website. ‘Cookies’ are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies only to gather statistics about your use of our website such as how long our users browse on each section of our website and products and services viewed and booked. This information enables us to better design areas of our website. Other than this, we do not store information in the cookie and use it for any other purpose, or pass on personal data to any other parties without your consent.
With most internet browsers (for example Microsoft Internet Explorer or Netscape Navigator) you can erase cookies from your hard drive, block all or some cookies or receive a warning before a cookie is stored. Please refer to your browser's help screen to learn more about these functions. Denial of a traffic log cookie should not prevent you from using one of these sites. You can delete the files that contain cookies that you have already accepted from your hard drive.

Other web sites - Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Security - We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. We use encryption when collecting or transferring sensitive data such as credit card information.

Your consent - By disclosing your personal data to us, whether using our website, telephone services or otherwise, you consent to the collection, processing and use of your personal information by Freewheel Cruises in accordance with the terms of this privacy policy.

Data Subject Access Request - You are entitled to ask us by letter what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. There is a maximum charge of £10 for this service and we will respond to legitimate requests within 40 days of receiving your written request and fee.

19. Passports, Visa, Health Requirements

A full passport is required for all the countries we visit. There are no compulsory health formalities for the countries we visit. It is your responsibility to check your passport is valid. We cannot accept responsibility for any delays or expense incurred through irregularities in your documents.

Visas are required for foreign citizens entering Russia, Vietnam and Cambodia. You are advised to obtain these before travelling. Please contact us for assistance and advice in obtaining your visa.

With regard to vaccinations for Vietnam and Cambodia you are advised to consult your GP at least 8 weeks before travel to establish which vaccinations are recommended for you at the time, given your personal health status and the prevailing conditions in these countries.

Travel advice issued by the British Government can be viewed via this link:

20. Financial Protection

In order to comply with the financial protection requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992, we place all receipts from clients in a Trust Fund in the name of Seabreaks Ltd which is controlled by the Travel Trust Association (TTA). Release of funds to Seabreaks Ltd is not permitted until customers have returned from holiday. This gives complete financial protection to customers in the event of our failure to provide a holiday or our insolvency.

21. Law and Jurisdiction

Your contract with us and any matters arising from it shall be subject to English law and to the jurisdiction of the Courts of England and Wales.